Cancellation, Returns, Refund Policies
Customers can request a cancellation by contacting firstname.lastname@example.org. Cancellation will mean that the customer contacts us before the order is shipped. As orders typically ship in 1-2 business days, we cannot guarantee that your order can be cancelled before it ships.
Once an order has shipped, the customer can request a return/refund within 10 days from the date of purchase. Returned boxes must be shipped back to TerraCycle in good condition and in the original packaging at the cost of the customer.
Please note, boxes are customised at the time of order. When TerraCycle receives the return, the credit card used during purchase will be refunded.